We at BC Fairclean Ltd are committed to protecting your privacy. This policy explains how we process your personal data. By visiting our website, you agree to this policy. We will handle your information according to the Data Protection Act 1998 and the Web Trader Code of Practice.". 

INFORMATION WE COLLECT FROM YOU 

 We will collect and process the following data about you: 

Information you give us 

The information we collect includes details from forms on our website or from your correspondence with us. This may consist of your name, address, email, phone number, and any relevant home details for our cleaning service.

Information we collect about you 

Technical information, including IP address, browser type and version, time zone setting, operating system and platform.
 Information about your visit, including full URLs, clickstream data, products and services viewed or searched for, page response times, page interaction information, methods used to browse away from the page, and any phone number used to call our customer service.

Information we receive from other sources. This is the information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers, and search information providers). We will process data we receive from other sources in accordance with this policy. 

USES MADE OF THE INFORMATION 

We use information held about you in the following ways: 

Information you give to us We will use this information: 

 1. We will use your contact information to communicate with you and provide the information, products, and services you request.
2. We may also provide you with information about similar goods and services.
3. We may allow selected third parties to contact you about goods and services if you have consented to this.
4. We will notify you about changes to our service.
5. We will ensure that the content from our site is presented effectively for you and your computer.

Information we collect about you. We will use this information: 

 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 

to improve our site to ensure that content is presented in the most effective manner for you and for your computer; 

to allow you to participate in interactive features of our service, when you choose to do so; 

as part of our efforts to keep our site safe and secure; 

 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. 

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

DISCLOSURE OF YOUR INFORMATION 

You agree that we have the right to share your personal information with: 

- Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. 

- Any of our subsidiaries 

- Selected third parties including: 

    - Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; 

    - Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 women aged under 40 to 50 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SL6). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience; 

    - analytics and search engine providers that assist us in the improvement and optimisation of our site; 

    - credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. 

We will disclose your personal information to third parties: 

- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. 

- If BC Fairclean Ltd or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets. 

- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of BC Fairclean Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

  WHERE WE STORE YOUR PERSONAL DATA 

  All information you provide to us is stored on our secure servers or those servers of select third parties. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

  Unfortunately, information transmission via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

  YOUR RIGHTS 

Under the Acts, you have the following rights: 

•  The right to be informed 
•  The right of access 
•  The right to rectification 
•  The right to erase 
•  The right to restrict processing 
•  The right to data portability 
•  The right to object 
• Rights in relation to automated decision-making and profiling. 

 You can request that we do not use your personal information for marketing purposes. We will let you know in advance if we plan to use your information for marketing or if we plan to share it with any third parties for marketing. You can choose to prevent this by selecting specific options on the forms we use to collect your information. You can also exercise this right at any time by contacting us at 01512039093, and we will connect you to your local Franchise Owner. Our website may contain links to other websites. Please be aware that these websites have their own privacy policies, and we are not responsible for them. Make sure to review their policies before providing them with any personal information. 

ACCESS TO INFORMATION 

The Acts gives you the right to access information held about you. Your right of access can be exercised in accordance with the Acts. 

DATA RETENTION 

We will retain your information for as long as necessary based on factors such as the purpose for which we have it, legal obligations, and our retention policy. If you've subscribed to our mailing list, we'll keep your information until you unsubscribe or we cancel the list.

CHANGES TO OUR PRIVACY POLICY 

 Any future changes to our privacy policy will be posted on this page and may be emailed to you. Please check back regularly for updates.y. 

CONTACT 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to BC Fairclean Ltd, 49 Jamaica Street, Liverpool, Merseyside, L1 0AH, UK. 

PAYMENT, CANCELLATION AND REFUND POLICY 

 We guarantee 100% satisfaction. If you have any problems with our services, please contact us within 24 hours. To cancel, let us know 48 hours in advance. We collect payment before each cleaning and will continue until you cancel. Based on your booking frequency, we offer weekly, bi-weekly, or monthly payment options. For payment term details, please contact our office.